FAQ

About Viv

What is the Viv Biz Club? We are a Group Purchasing Organization (GPO) focused on brokering large volume based discounts on sustainable products for our members.

Does Viv sell any products itself? No. All of our members purchase their products directly from our Supply Partners.

How do I contact Viv? Go to our Contact page, or click the Box at the top of every page.

Who is Green Store LLC ? Green Store LLC is our official company name which is doing business as VivBizClub.com.

What's up with Terms of Service? It's a lot of legal stuff you should read since you are agreeing to it. Everyone has them, we just make sure you can easily see ours instead of burying it somewhere. Our prices are so low we have competitors order from us, and sell to their customers at higher prices. Yep, our prices are that good!

Member Questions

Do schools and non-profits get a discount on membership? Yes, we reduce our membership fee down to $1 for all K-12 schools and non-profits. If you are representing a school or a non-profit, please email us at [email protected] to get started.

I forgot my Coupon Code. How do I get it again? No worries, it happens to the best of us. Just contact us and we will verify your membership and send it to you again.

I can't remember how to place an order? No problem, I can't remember what I had for breakfast most days. Contact us by phone, email, or the contact page with who you are. We will verify your info and send you an email with everything you need.

What happened to my login to Viv? We did away with logging in to Viv. It's hard to keep track of all the logins for your business. You don't need another one here so we don't keep your info on our site for hackers to find. Your membership info is kept safe in a secure area, not even on this site.

Viv Suppliers

How do I place an order with a Viv supplier? Orders should be placed online atWorldCentric.org. Please visit our suppliers page for exact details.

Do Viv’s Suppliers deliver nationally? Yes. Please visit our suppliers page for more details.

What are the shipping costs charged by Viv Suppliers? Shipping rates if any are charged by the supplier. Please visit our suppliers page for more details.

How can I receive samples of products carried by Viv suppliers? Please visit our suppliers page for directions on how to order samples from each of our suppliers. If you are a member you should contact us directly at [email protected] In some cases we can get you samples at no charge.

Products

Are product pictures available? Yes but not on our web site. You can check them out at the World Centric store: WorldCentric.org/compostables. We can also send you a high resolution image if you contact us and tell us what you need.

How can I get more information on the specific sustainability characteristics of various products carried by Viv suppliers? Viv focuses on sustainable products which carry some or all of the following characteristics: compostable, high percentage of recycled & post-consumer recycled content, non-toxic, energy efficient production process vs. traditional products. Please either visit our suppliers page for an overview of our product focus or see product specific pages located at our supplier websites.

World Centric’s Products / Compostable Food Packaging

Many folks that join the Viv Biz Club are interested in the compostable food packaging products offered by our partner supplier, World Centric. Here are a few of the frequently asked questions regarding these products:

What does “Special Order” mean? Items that are available on special order are not always in stock. These items may be in stock, but if they are not available, they typically require a production lead time of 8-10 weeks. To see if an item is in stock, please head to worldcentric.org and add the item to your cart. Check your cart and if the item is out of stock it will be noted.

If an item is out of stock, you can place a special order for it through a World Centric account rep. If you’re already a Viv Biz Club member, please email us at [email protected] and we’ll send along contact info for your account rep.

I need to place a last minute order. How soon will the products arrive? Please see our shipping time table for World Centric to see estimated shipping times for your respective geography. If you’re in a rush, we highly recommend placing your order before 2:30pm PST as this will allow your order to process that day and ship out the following day.